Level 4 Certificate In Leadership & Management

Event description:

Understanding the Management Role to Improve Management Performance

• The importance of managers understanding the goals and objectives of the organisation and how to effectively communicate them to relevant Stakeholders
• Effective communication styles to build respect and trust and how to overcome communication challenges
• Recognising different leadership styles and their effects on situations and individuals
• Personal development planning using self-assessment and feedback to plan for development and training.

Reducing Conflict by Managing Stress 

• Effective methods to recognise stress in individuals and the link to conflict development
• Causes of conflict and interpersonal friction and ways to resolve them
• Tools to support individuals who are feeling stressed and overwhelmed such as time management, goal setting and prioritising workload
• Delegating effectively and fairly

 Developing People in the Workplace

• Examining the expectations and requirements of people
• Diversity in the workplace
• Understanding the causes of conflict
• Managing career development
• Methods of ensuring fair and objective assessment/appraisal, and mechanisms to provide appropriate feedback to individuals
• Developing a culture of learning

 Delivering Change through Innovation and Organisation

• The role of change in the survival and prosperity of an organisation
• Organising and co-ordinating resources and activities to achieve planned change
• Dealing with resistance and barriers to change
• Innovation and creativity in the change process

Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.