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Advanced Influencing

1 Day
It is likely that in the course of your work you will face a number of tricky situations from time to time. Conflict situations are made better or worse depending on how you handle them. This course is designed to enable participants to understand and practice the necessary skills and approaches for achieving successful outcomes from their working relationships.

Awareness of First Aid for Mental Health (Level 1)

Half-day 
This half day awareness course is suitable for everyone as it provides learners with the knowledge to recognise a suspected mental health condition and the skills to start a conversation and be able to signpost a person towards professional help.

Communication Skills

1 Day
We need to communicate everyday but how do we ensure we are effective at it? During this workshop we will explore different communication methods and understand the right one to use for each situation. We will look at interpersonal skills and how to develop them to help with promoting effective communication in the workplace.

Dignity at Work

1 Day
Being treated by others with courtesy and respect is something that we all naturally expect. Our place of work should be no different to any other environment, and we should be familiar with feelings of value, decency and self-respect. In other words, we should all experience dignity at work. Bullying and harassment undermine this dignity and, where such behaviour is unchallenged, it can soon become the norm and adopted as company culture. This workshop will help delegates understand what dignity at work is, and will ensure that they are equipped to deal with instances of bullying and harassment should they arise.

First Aid for Mental Health (Level 2)

1 Day 
This one-day course is suitable for everyone but has been designed to help managers to provide a positive mental health culture within the workplace and to provide learners with comprehensive knowledge on a range of the most common mental health conditions and the skills to be able to act should a condition be suspected.

First Time Manager

1 Day
This one-day programme introduces the mindset, core conversations, and communication skills first-time managers need to achieve success quickly and build positive relationships with their team members.

Holding Difficult Conversations

1 Day 
This one-day course provides Managers, Team Leaders and Supervisors with an opportunity to develop the skills and techniques that are required to effectively hold conversations that deal with difficult issues whilst maintaining healthy working relationships. It will help to transform difficult conversations into an opportunity to build relationships thereby developing and getting the best out of the people we lead and manage.

Managing Change

1 Day
Dealing with the demands of workplace change is the biggest challenge facing every business today. It can be hard even for the most loyal of employees, however it is necessary for a business to continually evolve to align with dynamic business needs and technological development. To create an environment where change is accepted as part of the culture of an organisation, managers need to understand how to engage their teams.

This workshop will give you the opportunity to think about how change is managed in your business, and how you as a leader communicate with your teams to encourage a smooth transition.

Mental Toughness

1 Day 
Delegates will be able to explain the importance and implications of mental toughness including evaluation of a model that measures mental toughness and application of this measurement to their own mental toughness. Using the results of own mental toughness assessment, delegates will be able to examine the implications for themselves and their organisations and will be able to evaluate tools for developing mental toughness. This will enable delegates to produce an action plan to develop own mental toughness including; explaining the benefits of implementing the action plan and details of how to monitor and evaluate the action plan.

Presentation skills

1 Day 
Effective Presentations is about making a powerful and memorable impact on your audience whether it is sitting around a table with a few people, with colleagues or to a large group. It will help you to understand the tools and techniques that will enable you to be in control, gain confidence and become a knowledgeable and engaging presenter.

Sales and Negotiation Skills

1 Day 
Successful selling is about building a positive relationship with the customer - working closely with customers to understand their needs and wants and providing a product or service that matches their need. A successful sales person has confidence, strong communication skills and uses a process and structure that moves the sale forward without being forceful. Understand the psychology and principles of selling. How making a first impression can make or break a sale. Learn how to ask effective questions and listen attentively. Learn techniques to promote your product or service and understand how to handle concerns and objections. Develop strategies for ending sales meeting in a positive way and gain commitment from the customer.

Self Leadership

1 Day

The Self Leadership development program teaches individuals at all levels of your organization how to become empowered self leaders who accept responsibility and take initiative for their own success.
Blanchard’s Self Leadership program builds on the world’s most widely taught leadership model, Situational Leadership II, and integrates the latest research on the proactive skills required for individuals to be most effective. Team members learn a shared language for discussing their own development and performance, allowing them to have more effective conversations and build more trusting, open relationships with their managers. Self Leadership teaches the mindset and skillset needed to become proactive self-starters who know how to ask for direction and support, solicit feedback, and sell their solutions.

Situational Leadership

1 Day

Ken Blanchard’s Situational Leadership is the most comprehensive, up-to-date, and practical method of effectively managing and developing people, time, and resources in the World. It provides leaders with a model and the tools for creating open communication and developing self-reliance in those they manage. It is designed to increase the frequency and quality of conversations about performance and development. As a result, competence is developed, commitment is gained, and talented individuals are retained.

Supervising First Aid for Mental Health (Level 3)

2 day 
This course covers a wider range of mental health conditions and goes into detail on the range of therapy and professional support that a person may be given by professional bodies during treatment for a mental health condition.

The course is suitable for all persons within a workplace but is aimed at those who hold a supervisory/managerial level position and who have responsibility for implementing a positive mental health culture and responsibility for First Aid for Mental Health within an organisation.