In this training programme, we take the traditional "Holding Difficult Conversations" training and give it a modern, proactive twist by focussing on a communication approach that gets to the root cause of employer issues and tackles them before they have opportunity to develop into problems. The programme utilises a series of modules that dovetail together to help managers establish proven and effective communication strategies with their teams that tackle the reasons why difficult conversations arise in the first place.
The programme is exceptionally flexible to meet organisational needs. The six half-day sessions can be delivered:
- As a three day course
- As three, one-day sessions run weekly, fortnightly or monthly
- As six, half-day sessions run weekly, fortnightly or monthly
The six modules cover:
- You are not alone - Classic difficult situations and what holds managers back from addressing them
- Developing confidence and empathy in handling communications
- Planning for the communication, responding to emotions and handling objections
- Conflict and how to handle it
- Seize the moment and give “in the moment feedback”
- The slope of achievement: Pulling all the new skills together in “Hot Seating”
| Benefits to the Business | Benefits to the Delegate |
| Issues tackled before they have time to develop into problems saving time and energy | Communication skills applicable in business and in life |
| An improved communication strategy that can embed in organisational culture | Foster better team relations through pro-active communication |
| Less issues that develop to disciplinaries or grievances | encourages greater productivity through the right communication, first time delivered appropriately |
| Reduce conflict within the organisation | Eliminate conflict and time wasted resolving it |
| Improved employee relations, greater loyalty | Develop effective management skills |
To find out more about this course or to book on, just get in touch.